Scheduled & Recurring Messages
Schedule one-time and recurring messages to be sent automatically to your customers
Overview
Periskope allows you to schedule messages to be sent at a future date and time. You can also set up recurring scheduled messages that repeat at regular intervals. This feature is perfect for sending reminders, follow-ups, and regular updates to your customers without manual intervention.
Types of Scheduled Messages
One-time Scheduled Messages
Messages that are scheduled to be sent once at a specific date and time.
Recurring Scheduled Messages
Messages that are scheduled to be sent repeatedly at regular intervals (daily, weekly, monthly, etc.).
One-time Scheduled Messages
One-time scheduled messages allow you to compose a message now and have it delivered at a specific date and time in the future. This is ideal for appointment reminders, follow-ups, or any time-sensitive communication.
Steps to Schedule a One-time Message
Compose Your Message
In any WhatsApp chat, compose your message as usual in the message input box.
Access Scheduling Options
Click on the schedule icon (clock) next to the send button to open the scheduling options.
Set Date and Time
- Select the date for your message using the calendar picker
- Set the specific time for delivery
- Ensure the “Repeat” toggle is turned OFF for a one-time message
- Click “Schedule” to confirm
Recurring Scheduled Messages
Recurring scheduled messages allow you to set up messages that will be sent automatically at regular intervals. This is perfect for periodic reminders, regular updates, or any communication that needs to happen on a consistent schedule.
Steps to Setup a Recurring Message
Compose Your Message
In any WhatsApp chat, compose your message as usual in the message input box.
Access Scheduling Options
Click on the schedule icon (clock) next to the send button to open the scheduling options.
Configure Recurring Schedule
- Click on the Repeat option to make this message recurring.
- Select the start date and time for your recurring message
- Choose your preferred frequency:
- Daily: Specific days of the week
- Weekly: Choose one day of the week
- Monthly: Select specific date(s) of the month
- Choose your gap - select a number in font of the frequency
to set how often you want to repeat the message in the specified interval.
- e.g. Once every two weeks, Once every day
- Choose allowed days (daily):
- For messages repeating daily, uncheck the box for the days you do not want the message to deliver.
- Set an end date (optional) or leave it open-ended
- Click “Schedule message” to confirm
Managing Scheduled Messages
Both one-time and recurring scheduled messages can be managed through the Scheduled Message History interface.
Accessing Scheduled Message History
Click on the scheduled message history icon next to the schedule button to view all your scheduled messages for the current chat. Click the settings icon (gear) on any message to edit it.
Viewing and Managing Scheduled Messages
In the Scheduled Message History modal, you can:
- View all pending scheduled messages
- See which messages are one-time or recurring
- Modify the schedule time, frequency, or message content
- Delete scheduled messages that are no longer needed
Viewing Scheduled Message Logs
To see a complete history of all scheduled messages across all chats:
- Navigate to Logs > Scheduled Logs in the main menu
- Filter by one-time or recurring messages
- View delivery status, timestamps, and message details
Best Practices for Scheduled Messages
- Timing Consideration: Be mindful of when you schedule your messages. Scheduling messages during business hours is recommended.
- Frequency Management: For recurring messages, be mindful of frequency to avoid spamming