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Viewing Bulk Message Logs

The bulk message logs screen provides a comprehensive view of all bulk message operations, both past and ongoing. Access this screen by going to Bulk messages > Logs. Here’s what you can do on the broadcast logs screen:
  1. View All Broadcast Operations: See a list of all bulk message operations you have conducted or that are currently in progress. Each entry gives a summary of the broadcast’s status.
  2. Track Delivery and Read Rates: Monitor the performance of your broadcasts with metrics such as delivered and read percentages.
  3. Detailed Broadcast Information: By clicking on a specific log, you can access a detailed view of the broadcast operation. This includes:
    • Successful Chats: A list of all the chats where the message was successfully delivered.
    • Failed Chats: A list of all the chats where the message delivery failed, allowing you to identify and address any issues.
      broadcast-details

      Broadcast Details

  4. Detailed Chat Information: You can also see a detailed view of the sent messages by clicking the Detail button next to each chat log.
    chat-details

    Chat Details

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Stopping an Ongoing Broadcast

If you need to halt a bulk messaging operation that is currently in progress, you can do so from the broadcast logs. Follow these steps to stop an ongoing bulk message:
1

Navigate to Broadcast Logs

Go to the Bulk messages > Logs screen where you can see the status of all your ongoing and past broadcasts.
2

Click the Stop Button

Once you locate the ongoing broadcast, click on the Stop button associated with that broadcast. This action will immediately halt the processing of the remaining messages in the queue.
Important Note: Stopping an ongoing bulk message will not recall or unsend any messages that have already been sent. However, it will prevent any unsent messages in the queue from being sent.
Stopping a bulk message can be useful in situations where you realize a mistake in the message content, need to update the message, or wish to halt the campaign for any other reason.

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Restarting a Broadcast

Every stopped broadcast can be restarted, allowing you to ensure that messages reach all intended recipients. Follow these steps to restart a broadcast:
1

Navigate to Message Logs

Go to Bulk messages > Logs screen where you can see the status of all your ongoing and past broadcasts.
2

Identify the Stopped Broadcast

Look for the broadcast that you previously stopped. Stopped broadcasts will be clearly marked in the logs.
3

Click the Restart Button

Once you locate the stopped broadcast, click on the ‘Restart’ button associated with that broadcast. This action will initiate a new bulk message operation.
Important Note: Restarting a broadcast starts a new bulk message operation that sends messages only to the chats that had failed in the previous broadcast. It does not resend messages to recipients who have already received them.
stop-restart

Stop or Restart Broadcasts