Triggers

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Overview

Triggers are events or notifications generated by the system or users that initiate the execution of a rule. They act as the starting point of an automation workflow.

Available Triggers:

1. New Message Received - When a new message is received in a chat from an external number.
2. New Chat Created - When a new chat/ group is created.
3. New Ticket Created - When a new ticket is created on Periskope.
4. New Reaction Added - When a reaction is added to a message.
5. Message Updated - When a message is edited/ updated.
6. Ticket Updated - When a ticket property is updated. For e.g. subject, status, priority, due date etc.
7. Chat Label Added/Removed - When a label is added or removed from a chat.
8. Message Flagged - When a message is flagged by AI or manually by a user.