Overview
Triggers are events or notifications generated by the system or users that initiate the execution of a rule. They act as the starting point of an automation workflow. Available Triggers:- New Message Received - When a new message is received in a chat from an external number.
- New Chat Created - When a new chat/ group is created.
- New Ticket Created - When a new ticket is created on Periskope.
- New Reaction Added - When a reaction is added to a message.
- Message Updated - When a message is edited/ updated.
- Ticket Updated - When a ticket property is updated. For e.g. subject, status, priority, due date etc.
- Ticket Label Added/Removed - When a label is added or removed to a ticket.
- Chat Label Added/Removed - When a label is added or removed from a chat.
- Message Flagged - When a message is flagged by AI or manually by a user.
- Message Unlagged - When a message is unflagged by AI or manually by a user.
- Message Deleted - When a message is deleted in a chat.
- Ticket Closed - When a ticket is closed.
- New Task Created - When a new task is created.
- Task Assigned - When a task is assigned.
Triggers