Triggers are events or notifications generated by the system or users that initiate the execution of a rule. They act as the starting point of an automation workflow.Available Triggers:
New Message Received - When a new message is received in a chat from an external number.
New Chat Created - When a new chat/ group is created.
New Ticket Created - When a new ticket is created on Periskope.
New Reaction Added - When a reaction is added to a message.
Message Updated - When a message is edited/ updated.
Ticket Updated - When a ticket property is updated. For e.g. subject, status, priority, due date etc.
Chat Label Added/Removed - When a label is added or removed from a chat.
Message Flagged - When a message is flagged by AI or manually by a user.