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Overview

With quick replies, you can create shortcuts for the messages you frequently send to your customers. This can include documents and media messages, such as images and videos.

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Steps to setup Quick Replies

1

Navigating to Quick Reply

Navigate to settings > quick replies and click on “Create Quick Reply”add-phones
2

Creating a New Quick Reply

Type a Command Name and the Quick Reply body (including attachments, if any) and click saveadd-phones
3

Invoking Quick Replies

In the editor box of any chat, type ”/” to invoke the list of quick replies. You can now simply select the quick reply and hit sendadd-phones