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Does your team find themselves typing out the same responses over and over again? With Quick Replies in Periskope, you can create shortcuts for your most common messages — and send them in seconds.

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Setting Up a Quick Reply

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1. Go to Settings → Quick Replies

Go to Settings from the left sidebar and click Quick Replies under the Organisation section.
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2. Create a new Quick Reply

Click Create Quick Reply in the top right.
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3. Enter a command

Enter a command — for example, /call. This is the shortcut your team will type in the message box to trigger the quick reply.
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Tip: Keep commands short and memorable — your team will be typing these in the middle of live conversations, so something like /call, /pricing, or /refund works better than something long.

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4. Write the message

In the Compose section, type the message you want to send. For example: 
Feel free to book a demo call from here — [your demo link]
Once done, click Save.
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Your quick reply is now available to every member of your team across all chats.

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Using a Quick Reply in a Chat

  1. Open any chat
  2. In the message box, type your command — for example, /call
  3. The quick reply appears instantly as a suggestion
  4. Click it to populate the message box
  5. Hit send
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The customer receives your full message — without your team having to type a single word.

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Best Practices

Create replies for your most common messages — Think about what your team types repeatedly every day: demo links, pricing info, refund policies, onboarding steps. Each one is a good candidate for a quick reply. Use clear command names — Make commands intuitive so your team doesn’t have to remember obscure shortcuts. /pricing, /demo, /support are all easy to recall. Keep messages up to date — If a link changes or your messaging evolves, go back to Settings → Quick Replies and update the relevant entries so your team is always sending the right thing. Train your team — Make sure everyone knows which quick replies exist and what commands to use. A shared list in your team’s internal notes can help.