Other Features
Setup Quick Replies
Setup quick replies for frequent queries from customers
Overview
With quick replies, you can create shortcuts for the messages you frequently send to your customers. This can include documents and media messages, such as images and videos.
Steps to setup Quick Replies
1
Navigating to Quick Reply
Navigate to settings > quick replies and click on “Create Quick Reply”
![add-phones](https://mintlify.s3-us-west-1.amazonaws.com/bharatkumarramesh/features/images/quick-replies-button.png)
2
Creating a New Quick Reply
Type a Command Name and the Quick Reply body (including attachments, if any) and click save
![add-phones](https://mintlify.s3-us-west-1.amazonaws.com/bharatkumarramesh/features/images/quick-replies-new.png)
3
Invoking Quick Replies
In the editor box of any chat, type ”/” to invoke the list of quick replies. You can now simply select the quick reply and hit send
![add-phones](https://mintlify.s3-us-west-1.amazonaws.com/bharatkumarramesh/features/images/quick-replies-invoke.png)
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