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Overview

With quick replies, you can create shortcuts for the messages you frequently send to your customers. This can include documents and media messages, such as images and videos.

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Steps to setup Quick Replies

1

Navigating to Quick Reply

Navigate to settings > quick replies and click on “Create Quick Reply”add-phones
You can set the visibility for certain users using the visibility column in the quick replies list. This allows you to control which team members can see and use specific quick replies.
2

Creating a New Quick Reply

Type a Command Name and the Quick Reply body (including attachments, if any) and click saveadd-phones
3

Invoking Quick Replies

In the editor box of any chat, type ”/” to invoke the list of quick replies. You can now simply select the quick reply and hit sendadd-phones