Conditions

Conditions define the conditions that must be met for the actions to be executed. They allow for logical combinations of conditions using AND/OR operations and can include nested conditions up to a depth of 2.

Support for logical groupings: e.g., (1 OR 2) AND (3).

Condition groups:

You can group conditions together as a single unit to create complex grouped conditions. For example, you can group conditions 1 and 2 together and then combine them with condition 3.

Delay before conditions evaluation:

Specify delays in seconds, minutes, or hours before checking conditions.

Conditions

Conditions can involve multiple variables, such as keywords in a message properties, ticket properties, or chat properties, labels etc.

Types of Variables (Properties):

  • Message Properties: Conditions based on message properties such as message body, message type, message sender, etc.
  • Ticket Properties: Conditions based on ticket properties such as ticket status, ticket priority, ticket assignee, etc.
  • Chat Properties: Conditions based on chat properties such as chat status, chat assignee, etc.
  • Reaction Properties: Conditions based on reaction properties such as reaction, reaction sender, etc.

Types of Conditions:

Variable Conditions:

  • Equals: Checks if the value of the property is equal to the specified value.
  • Not Equals: Checks if the value of the property is not equal to the specified value.
  • Contains: Checks if the value of the property contains the specified value.
  • Not Contains: Checks if the value of the property does not contain the specified value.
  • Is Known: Checks if the value of the property is known or has a value (not null, undefined or empty).
  • Is Unknown: Checks if the value of the property is unknown (null, undefined or empty).
  • Less Than: Checks if the value of the property is less than the specified value (time, date, number).
  • Less Than or Equals: Checks if the value of the property is less than or equal to the specified value (time, date, number).
  • Greater Than: Checks if the value of the property is greater than the specified value (time, date, number).
  • Greater Than or Equals: Checks if the value of the property is greater than or equal to the specified value (time, date, number).
  • Is: Checks if the value of the property is the specified value (either text, days or boolean).
  • Not Is: Checks if the value of the property is not the specified value (either text, days or boolean).
  • On: Checks if the value of the property is on the specified day.

Group Conditions:

  • AND: All conditions must be met.
  • OR: Any one of the conditions must be met.

Conditions

Conditions define the conditions that must be met for the actions to be executed. They allow for logical combinations of conditions using AND/OR operations and can include nested conditions up to a depth of 2.

Support for logical groupings: e.g., (1 OR 2) AND (3).

Condition groups:

You can group conditions together as a single unit to create complex grouped conditions. For example, you can group conditions 1 and 2 together and then combine them with condition 3.

Delay before conditions evaluation:

Specify delays in seconds, minutes, or hours before checking conditions.

Conditions

Conditions can involve multiple variables, such as keywords in a message properties, ticket properties, or chat properties, labels etc.

Types of Variables (Properties):

  • Message Properties: Conditions based on message properties such as message body, message type, message sender, etc.
  • Ticket Properties: Conditions based on ticket properties such as ticket status, ticket priority, ticket assignee, etc.
  • Chat Properties: Conditions based on chat properties such as chat status, chat assignee, etc.
  • Reaction Properties: Conditions based on reaction properties such as reaction, reaction sender, etc.

Types of Conditions:

Variable Conditions:

  • Equals: Checks if the value of the property is equal to the specified value.
  • Not Equals: Checks if the value of the property is not equal to the specified value.
  • Contains: Checks if the value of the property contains the specified value.
  • Not Contains: Checks if the value of the property does not contain the specified value.
  • Is Known: Checks if the value of the property is known or has a value (not null, undefined or empty).
  • Is Unknown: Checks if the value of the property is unknown (null, undefined or empty).
  • Less Than: Checks if the value of the property is less than the specified value (time, date, number).
  • Less Than or Equals: Checks if the value of the property is less than or equal to the specified value (time, date, number).
  • Greater Than: Checks if the value of the property is greater than the specified value (time, date, number).
  • Greater Than or Equals: Checks if the value of the property is greater than or equal to the specified value (time, date, number).
  • Is: Checks if the value of the property is the specified value (either text, days or boolean).
  • Not Is: Checks if the value of the property is not the specified value (either text, days or boolean).
  • On: Checks if the value of the property is on the specified day.

Group Conditions:

  • AND: All conditions must be met.
  • OR: Any one of the conditions must be met.