Guide to automatically flag important messages with Periskope AI
If you miss important customer queries or requests often, AI flagged messages is for you. You can now view AI flagged messages, reply or create a ticket to unflag them and automatically neasure first response times.
For any incoming message, Periskope AI checks if -
If both the above conditions are true, the message is flagged by AI
There are 3 ways to unflag an AI flagged message -
When a user replies to a flagged message via Periskope, the first response time (FRT) is calculated as the time between the incoming flagged message and the user reply. FRT is not calculated when a user replies direcly from WhatsApp.
Guide to automatically flag important messages with Periskope AI
If you miss important customer queries or requests often, AI flagged messages is for you. You can now view AI flagged messages, reply or create a ticket to unflag them and automatically neasure first response times.
For any incoming message, Periskope AI checks if -
If both the above conditions are true, the message is flagged by AI
There are 3 ways to unflag an AI flagged message -
When a user replies to a flagged message via Periskope, the first response time (FRT) is calculated as the time between the incoming flagged message and the user reply. FRT is not calculated when a user replies direcly from WhatsApp.