Overview
If you miss important customer queries or requests often, AI flagged messages is for you. You can now view AI flagged messages, reply or create a ticket to unflag them and automatically neasure first response times.How are messages flagged by AI
For any incoming message, Periskope AI checks if -- the message is by someone external - you can mark contacts as “internal” from the contacts tab
- the message is a question, query or request for support - Periskope uses Google Vertex under the hood to seperate queries from simple statements

How to unflag messages by AI
There are 3 ways to unflag an AI flagged message -- Replying to the message - when a user replies to the message via Periskope or a contact marked as “internal” replies to the message via WhatsApp, the message is automatically unflagged
- Creating a ticket - when you right click and create a ticket out of a flagged message, the message is automatically unflagged
- Manual unflagging - you can simply right click on the message and choose “unflag” to manually unflag a message