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Overview

Periskope provides comprehensive data export capabilities that allow you to download various types of data from your account. You can export chat data, group member information, contact attributes, message history, ticket information, phone data, and more.

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Analytics Data Exports

The primary method to access all export options in Periskope is through the Analytics section:
  1. Navigate to the left sidebar menu
  2. Click on Analytics
  3. Select Data Exports
This will take you to the Data Exports page where you can select from multiple export types. data exports main page

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Available Export Types

From the Analytics > Data Exports page, you can access the following export types:
  • Chats Export: Export complete chat history including timestamps and metadata. Choose between group and individual chats.
  • Members Export: Export member data including roles, permissions, and account details for team management and audits.
  • Messages Export: Export detailed message data including content, timestamps, metadata, and flagged message filters.
  • Tickets Export: Export ticket information such as status, priority, assignee, and resolution details for support tracking.
  • Phones Export: Export phone number data and associated metadata for all connected and disconnected numbers.
  • Chat Actions Export: Export history of chat actions like member additions, removals, and role changes for audit trails.

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Export Process

For all export types in the Analytics > Data Exports section:
  1. Select the radio button next to the export type you want
  2. Click the “Export” button at the bottom of the page
  3. A modal will open up to select date range, export format and export type for your data. It would also include some other filters
  4. If you click on Download Now, the file will be downloaded automatically in CSV format. Here the file could have at most 20,000 rows of data
  5. If you click on Via Mail, the file will be send over to you via email. It could take some time to reach you as the file could have at most 100,000 rows of data
data exports modal

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Additional Export Methods

In addition to the Analytics > Data Exports section, Periskope offers several other ways to export specific data:

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1. Bulk Export from Chat List

You can export group member data in bulk directly from the chat list:
  1. Navigate to the Chat List Screen
  2. Select multiple chats and groups that you would like to export
  3. Click on Export button from the select island shown at the botton of the screen
export groups Chat ID, Chat Name, Chat Type, Org Phone, and other details will be downloaded in a XLSX format. export groups

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2. Bulk Export from Tickets Screen

You can export ticket data in bulk from the Tickets screen:
  1. Navigate to the Tickets section
  2. Select the tickets you want to export
  3. An island will pop up at the bottom of the screen, from there go to Update Tickets and select Export Tickets

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3. Export Individual Chat Data

You can export data for a single chat directly from the chat interface:
  1. Navigate to the Chats
  2. Open the specific chat you want to export
  3. Click on Export Chat on the sidepanel
export chats