Guide to view and understand WhatsApp usage metrics via the Periskope dashboard
Analytics
page by clicking the Analytics button on the left hand side of the side panel.
three sections
:
What are flagged messages 🚩
.What are flagged messages 🚩
.response time
is calculated for each flagged message based on time taken to respond to a flagged message.
These per flagged message
response time are further used to calculate the # Average response time
for each team member.
These messages are highlighted in the chat section for quick reference as shown below: