Guide to setup and train AI to respond and manage conversations on your behalf on WhatsApp
AI Auto-Responder Demo
Go to the AI Settings to enable AI Responder for your org
Enable AI Responder in the chat where you would like AI to respond
Go to the AI Knowledge Base
FAQs vs Documents
Adding multiple questions to an FAQ for better identification
Add follow up instruction for multi-turn conversations if you wish the AI to follow up with different responses or escalate the issue by raising a ticket. Yes, the AI responder can raise a ticket automatically to escalate an issue to a human! 😄
Adding multiple questions to an FAQ for better identification
AI Activation State
Take over AI
AI Control Panel Settings