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Overview

You can export selected tickets from Periskope to analyze ticket data or maintain external records.

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Steps to Export Tickets

  1. Navigate to the Tickets page in Periskope
  2. Select the tickets you want to export by clicking the checkbox next to each ticket
  3. Right-click on any selected ticket to open the context menu
  4. Click on Export Tickets from the menu options
export-tickets

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Export Format

The exported file will be in CSV format and include the following ticket information for each selected ticket:
  • Ticket ID
  • Created At
  • Subject
  • Chat ID
  • Chat Name
  • Message Body
  • Message Sender Name
  • Message Sender Phone
  • Assignee
  • Assigned By
  • Status
  • Priority
  • Due Date
  • Ticket Labels
  • Closed At
  • Close Ticket Metadata
  • Response Time
  • Last Updated At
  • Custom Properties
  • Hubspot Metadata
  • Zoho Desk Metadata
  • Freshdesk Metadata
  • Description
  • Trial Status
  • Company
  • First Assigned At

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Note

  • You can select multiple tickets at once for export
  • The exported file will be automatically downloaded to your default downloads folder