Overview

You can export selected tickets from Periskope to analyze ticket data or maintain external records.

Steps to Export Tickets

  1. Navigate to the Tickets page in Periskope
  2. Select the tickets you want to export by clicking the checkbox next to each ticket
  3. Right-click on any selected ticket to open the context menu
  4. Click on Export Tickets from the menu options

Export Format

The exported file will be in CSV format and include the following ticket information for each selected ticket:

  • Ticket ID
  • Created At
  • Subject
  • Chat ID
  • Chat Name
  • Message Body
  • Message Sender Name
  • Message Sender Phone
  • Assignee
  • Assigned By
  • Status
  • Priority
  • Due Date
  • Ticket Labels
  • Closed At
  • Close Ticket Metadata
  • Response Time
  • Last Updated At
  • Custom Properties
  • Hubspot Metadata
  • Zoho Desk Metadata
  • Freshdesk Metadata
  • Description
  • Trial Status
  • Company

Note

  • You can select multiple tickets at once for export
  • The exported file will be automatically downloaded to your default downloads folder