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Overview ℹī¸

Actions are the tasks executed when the criteria are satisfied. Each action can be delayed, allowing it to be executed at a specific time. Available Actions:
  1. Send Message - Send a message to a chat or group.
  2. Forward Message - Forward a message to another chat.
  3. Flag Message - Flag a message in Periskope.
  4. Unflag Message - Unflag a message in Periskope.
  5. Delete Message - Delete a message from a chat.
  6. Create Ticket - Create a new ticket in Periskope.
  7. Assign Ticket - Assign a ticket to a user.
  8. Close Ticket - Close a ticket in Periskope.
  9. Add Ticket Label - Add one or more labels to a ticket.
  10. Add Chat Label - Add one or more labels to a chat.
  11. Assign Chat - Assign a chat to a user.
  12. Send Email - Send an email to a user.
The available actions may vary based on the triggers selected. Not all actions are available for all triggers.You can add multiple actions to a rule and set delays for each action.

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1. Send Message To Chat 📩

The Send Message action allows you to send a message to a chat or group. You can customize the message content and choose the chat or group to send the message to.
Send Message Action

Send Message Action

Action Inputs
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Select Chat
<number> <seconds/minutes/hours/days>
The chat or group to send the message to. You can search for the chat from the dropdown.If you want to send the message to the same chat in which the workflow is triggered, you can select trigger chat from the dropdown.
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Message
editor
The message content to be sent. You can add variables to personalize the message.Example: Hello {{ chat.chat_name || '<fallback>' }}, your request has been received.
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Media
file
Optional media file to attach to the message. You can upload an image, video, document, or other supported file type.
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Debounce messages for same chat
boolean (true/false)
Whether to enable a cooldown period after sending the message. You can set a cooldown period to prevent sending multiple messages in quick succession.
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Debounce time
<number> <seconds/minutes/hours/days>
The duration of the cooldown period. You can specify the period in seconds, minutes, hours, or days.
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Unflag chat after sending message
boolean (true/false)
Option to maintain the flag status of the previous messages after sending the message.
You can add variables to the message content to personalize the message. Variables are placeholders that are replaced with actual values when the message is sent and if the variable is not available, the fallback value is used. Use variables to include dynamic information in the message, such as the chat name, sender name, or ticket ID.

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2. Forward Message 📩⏩

The Forward Message action allows you to forward a message to another chat.
Forward Message Action

Forward Message Action

Action Inputs
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Select Chat
dropdown
The chat or group to forward the message to.

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3. Flag Message 🚩

The Flag Message action allows you to flag or unflag a message in Periskope.

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4. Unflag Message 🚩

The Unflag Message action allows you to unflag a message in Periskope.

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5. Delete Message 🗑ī¸

The Delete Message action allows you to delete a message from a chat.
This action is irreversible. Once a message is deleted, it cannot be recovered.You can only delete messages if you have the necessary permissions.

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6. Create Ticket đŸŽĢ

The Create Ticket action allows you to create a new ticket in Periskope.
Create Ticket Action

Create Ticket Action

Action Inputs
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Priority
radio
The priority of the ticket. You can choose from No Priority, Low, Medium, High, or Urgent. Only applicable when creating a new ticket.
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Labels
dropdown
The labels to add to the ticket. You can add multiple labels by selecting from the dropdown. Only applicable when creating a new ticket.
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Assignee
dropdown
The user to assign the ticket to. You can select the user from the dropdown. Only applicable when creating a new ticket.You can assign ticket to user from a list on round-robin basis as well.

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7. Assign Ticket đŸŽĢ👤

The Assign Ticket action allows you to assign a ticket to a user.
Assign Ticket Action

Assign Ticket Action

Action Inputs
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Enable Round Robin
boolean (true/false)
Whether to assign the ticket using the round-robin method. You can enable round-robin assignment to distribute tickets evenly among users.
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Assignee(s)
dropdown
The user(s) to assign the ticket to. You can select multiple users by selecting from the dropdown.If round-robin assignment is enabled, you can select multiple users to assign tickets to.

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8. Close Ticket ❌

The Close Ticket action allows you to close a ticket in Periskope. Action Inputs
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Closing Note
textarea
The note to add when closing the ticket.

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9. Add Ticket Label Action đŸŽĢ🏷ī¸

The Add Ticket Label action allows you to add one or multiple label to a ticket.
Add Ticket Label Action

Add Ticket Label Action

Action Inputs
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Labels
dropdown
The labels to add to the ticket. You can add multiple labels by selecting from the dropdown.

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10. Add Chat Label Action đŸ’Ŧ🏷ī¸

The Add Chat Label action allows you to add a label to a chat.
Add Chat Label Action

Add Chat Label Action

Action Inputs
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Labels
dropdown
The labels to add to the chat. You can add multiple labels by selecting from the dropdown.

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11. Assign Chat Action đŸ’Ŧ👤

The Assign Chat action allows you to assign a chat to a user.
Assign Chat Action

Assign Chat Action

Action Inputs
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Enable Round Robin
boolean (true/false)
Whether to assign the chat using the round-robin method. You can enable round-robin assignment to distribute chats evenly among users.
Round-robin assignment assigns chats to users in a circular order. Each user receives a chat in turn, ensuring an even distribution of chats among users.
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Assignee
dropdown
The user to assign the chat to. If round-robin assignment is enabled, you can select multiple users to assign chats to.

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12. Send Email Action 📧

The Send Email action allows you to send an email notification to any email address.
Send Email Action

Send Email Action

Action Inputs
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Email
string
The email address to send the email to.
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Subject
string
The subject of the email. You can add variables to personalize the subject.Example: New ticket created: {{ ticket.ticket_id || '<fallback>' }}
You can add variables to the subject to personalize the email. Variables are placeholders that are replaced with actual values when the email is sent and if the variable is not available, the fallback value is used. Use variables to include dynamic information in the subject, such as the ticket ID or chat name.
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Body
editor
The email content to be sent. You can add variables to personalize the email.Example: Hello, new ticket {{ ticket.ticket_id || '<fallback>' }} has been assigned to you.
You can add variables to the email body to personalize the email. Variables are placeholders that are replaced with actual values when the email is sent and if the variable is not available, the fallback value is used. Use variables to include dynamic information in the email, such as the ticket ID, chat name, or sender name.