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Self-Training is a scheduled process that reviews your team’s resolved conversations and drafts new Knowledge Base entries from them — so the AI keeps improving without anyone manually writing FAQs. Access it through AI > Self-Training.
Self-Training

Self-Training

Self-Training is what powers the Self-Learned tab in the Knowledge Base. This page controls the schedule, settings, and run history; the drafted entries themselves are reviewed inside the Knowledge Base.

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How It Works

When the Self-Training toggle is on, every Sunday the AI:
  1. Reviews your team’s resolved chats from the past week
  2. Extracts the answers your team provided to customers
  3. Drafts FAQ entries for your Knowledge Base from those answers
Nothing is published automatically — every new entry waits for review before it’s used to answer customers, unless you’ve set entries to auto-activate (see below).

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Self-Learned Knowledge Settings

Under Self Learned Context Requires Review, choose how drafted FAQs behave once the AI creates them: This is the same setting described in Self-Learned Context — changing it here or in the Knowledge Base has the same effect. The Drafted FAQs card shows how many entries are currently pending review, with a View self-learned FAQs shortcut straight to the filtered Knowledge Base list.

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Training Runs

The Training runs table is a history of every weekly run, plus any you’ve triggered manually: If a run fails, hover the status to see the error.

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Running Training Manually

Click Run training to process a specific week on demand — useful if you want fresh FAQs sooner than the next scheduled Sunday, or want to re-process a past week.
Run training modal

Run training

Pick the start date of the week you want processed (the AI trains on the 7-day window starting from that date) and submit. The Run training button is only enabled when Self-Training is turned on. If that week is already running, you’ll be notified rather than starting a duplicate.

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Next Steps

  • Knowledge Base - Review, approve, and edit the FAQs Self-Training drafts
  • Org Assistant - Ask the AI to audit your Knowledge Base for gaps, duplicates, and outdated entries