Skip to main content
Labels help you organise and categorise your chats in Periskope. You can create custom labels with colours, apply them to chats, and filter your inbox by label — making it easy to segment conversations by topic, priority, customer type, or any system that works for your team.

​
Creating a Label

Labels are created from your organisation settings.
  1. Go to Settings from the left sidebar
  2. Under the Organisation section, click Labels
  3. Click Create Chat Label
  4. Enter a name for the label
  5. Choose a colour
  6. Click Save Label
Image
Your label is now available to apply to any chat across your workspace.

​
Applying a Label to a Chat

Labels are applied from inside an open chat via the right panel.
  1. Open any chat
  2. In the right-side panel, go to the Overview tab
  3. Find the Labels section
  4. Click to add a label — you can apply multiple labels to the same chat
Image
Note: A single chat can have multiple labels applied at the same time. For example, a chat could be labelled both “Demo” and “Escalated” simultaneously.

​
Filtering Chats by Label

Once labels are applied, you can use them to filter your chat inbox.
  1. Go to the Chats section
  2. Click the Filter icon at the top of the chat list
  3. Under Filter condition, select Labels
  4. Choose the label you want to filter by
Image
Only chats with that label will appear in your inbox. This is useful when you want to focus on a specific group of conversations — for example, all “VIP” chats or all chats marked “Renewal”.

​
Using Labels with the Org Assistant

Labels become even more powerful when combined with the Org Assistant. Instead of manually filtering and updating chats one by one, you can instruct the Org Assistant to act on all chats with a specific label at once. Example prompts: 
Assign all chats labelled "Demo" to Rahul.

Send a private note to all chats labelled "Renewal" saying "Follow up before Friday."

Add the label "Escalated" to all open chats assigned to Priya.