Common Use Cases

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1. Central Visibility and Control

Enable your central teams and agents to view and reply to WhatsApp groups / chats across multiple numbers by simply logging in via their email. This saves you from adding central team members to every group / chat on WhatsApp.

You can setup granular access controls for chats and even mask numbers as needed.

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2. Create Tickets and Tasks

Keep track of important queries, questions and escalations by creating tickets directly from a message on any WhatsApp group / chat. Capture these tickets on your favourite systems (Slack, Jira, Freshdesk, Hubspot etc) using Zapier, Pabbly or custom APIs.

Your customers and stakeholders can raise tickets directly on a WhatsApp group by using a custom emoji on any message.

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3. Schedule and Send Bulk Messages to Groups

Schedule and send key information (such as product updates, reminders, offers, alerts, newsletters and more) to all your WhatsApp groups in a single click.

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4. Organise and Export Chats, Contacts and Media

Organise and manage all your business WhatsApp groups and chats, contacts and media with labels and custom properties. You can also export all chat data, contacts and media easily to your internal servers.

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5. Track Response Times (TAT), Unanswered Questions and SLA breaches

Keep track of unanswered questions across all groups/chats, measure first response and resolution times for queries (specifically on WhatsApp groups) and setup alerts for responses that breach SLAs.

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6. Sentiment Analyses and Keyword tracking

Conduct sentiment analysis on WhatsApp chat data, categorizing messages as positive, negative, or neutral based on the content and keywords

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7. Personal Productivity (coming soon)

Use Periskope to improve personal productivity across all your WhatsApp groups & chats e.g., sending meeting invites directly from WhatsApp, setting reminders, creating tasks, summarising discussions and more.

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8. Communities (coming soon)

Use Periskope to manage communities at scale - automate approvals and moderation, setup AI responses for repetitive questions / common FAQs, schedule improtant messages across groups, measure user engagement through read rates and more