Attributes

created_at
string

The date and time when the ticket was created.

ticket_id
string

The ID of the ticket.

subject
string

The subject of the ticket.

status
string

The status of the ticket.

assignee
string

The email address of the user to whom the ticket is assigned.

assigned_by
string

The email address of the user who assigned the ticket.

chat_id
string

The ID of the chat associated with the ticket.

due_date
string

The date and time by which the ticket should be resolved.

org_id
string

The ID of the organization to which the ticket belongs.

label_ids
object

A map of label IDs associated with the ticket. The key is the label ID.

quoted_message_id
string

The unique ID of the quoted message in the ticket.

raised_by
string

The email address of the user who raised the ticket.

priority
integer

The priority of the ticket.

Possible values: 1, 2, 3, 4, 5.

last_updated_at
string

The date and time when the ticket was last updated.

is_deleted
boolean

Indicates whether the ticket has been deleted.

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