Refer Ticket object to find more details about ticket object.

Event structure 📦

You’ll be receiving the data in the following format:

{
  "event": "<event-type>",
  "data": "<event-data>", // complete data object as mentioned in Objects section
  "org_id": "<your-organisation-id>",
  "previous_attributes": "<previous-attributes>", // attributes changes in new object. In case of an update event.
  "timestamp": "<timestamp>" // timestamp of the event creation
}