Contacts
Walkthrough of the layout and features of the Contacts screen
Overview
The contacts screen is a single place to view and manage all your contacts
From this screen you can take actions like removing contacts from all groups in one-click, viewing all groups associated with a contact, and settings labels by contacts.
Contacts Table
The contacts table is the main part of the screen. It shows a list of all contacts that are synced with your central WhatsApp number. The table has the following columns:
Contact numbers are automatically synced from WhatsApp.
Contact names are automatically synced from WhatsApp.
Contacts can be marked as Internal / External. This is especially helpful when identifying queries and calculating response and resolution times.
Refers to the total number of groups that a contact is part of.
Shows all the labels that have been created and tagged to a particular contact
Search and Filter
Periskope provides a powerful search and filter feature to help you slice the list of contacts
To search for a contact, simply start typing in the search bar on the top left of the screen. Periskope will automatically filter the list of contacts based on the search query.
To filter the list of contacts, click on the filter icon on the top right of the screen. This will open a filter panel on the right side of the screen. You can filter the list of contacts based on Internal/External tag and any custom labels created.
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