> ## Documentation Index
> Fetch the complete documentation index at: https://docs.periskope.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix "Chats not loading"

> Guide to fix chats not loading issue on different browsers

<Tabs>
  <Tab title="🔥 Firefox">
    In this doc, we'll know how to clear all data for periskope like cookies, localStorage, sessionStorage, and the browser database to resolve chats not loading issue.

    <Frame caption="Periskope > Help > Chats not loading? > Clear all local data">
      <img src="https://mintcdn.com/bharatkumarramesh/pggi-ezjDw5_D_Vd/troubleshooting/images/loading-chat/clear-data-chrome.gif?s=7fc23b1ba6365158dfaab1aae169b789" className="block border rounded-xl shadow" width="2880" height="1800" data-path="troubleshooting/images/loading-chat/clear-data-chrome.gif" />
    </Frame>

    <Steps>
      <Step title="Periskope > Click on Help">
        1. Open [Periskope](https://console.periskope.app).
        2. In the header, beside refresh button. Click on Help

        <Frame caption="Help > Chats not loading?">
          <img src="https://mintcdn.com/bharatkumarramesh/pggi-ezjDw5_D_Vd/troubleshooting/images/loading-chat/help.png?fit=max&auto=format&n=pggi-ezjDw5_D_Vd&q=85&s=ab2963daf44cca87d777bb77ef335863" className="block border rounded-xl shadow" width="1358" height="794" data-path="troubleshooting/images/loading-chat/help.png" />
        </Frame>
      </Step>

      <Step title="Clear all local data">
        1. Click on Clear all local data

        <Frame>
          <img src="https://mintcdn.com/bharatkumarramesh/pggi-ezjDw5_D_Vd/troubleshooting/images/loading-chat/clear-all-data.png?fit=max&auto=format&n=pggi-ezjDw5_D_Vd&q=85&s=1a714e9f2f0f093204292b0e20d6f48d" className="block border rounded-xl shadow" width="1782" height="888" data-path="troubleshooting/images/loading-chat/clear-all-data.png" />
        </Frame>
      </Step>

      <Step title="Close browser > Login">
        After clearing your data, you will be logged out. Please fully close and restart your browser before logging in
      </Step>
    </Steps>
  </Tab>

  <Tab title="🌐 Google Chrome">
    In this doc, we'll know how to clear all data for periskope like cookies, localStorage, sessionStorage, and the browser database to resolve chats not loading issue.

    <Frame caption="Periskope > Help > Chats not loading? > Clear all local data">
      <img src="https://mintcdn.com/bharatkumarramesh/pggi-ezjDw5_D_Vd/troubleshooting/images/loading-chat/clear-data-chrome.gif?s=7fc23b1ba6365158dfaab1aae169b789" className="block border rounded-xl shadow" width="2880" height="1800" data-path="troubleshooting/images/loading-chat/clear-data-chrome.gif" />
    </Frame>

    <Steps>
      <Step title="Periskope > Click on Help">
        1. Open [Periskope](https://console.periskope.app).
        2. In the header, beside refresh button. Click on Help

        <Frame caption="Help > Chats not loading?">
          <img src="https://mintcdn.com/bharatkumarramesh/pggi-ezjDw5_D_Vd/troubleshooting/images/loading-chat/help.png?fit=max&auto=format&n=pggi-ezjDw5_D_Vd&q=85&s=ab2963daf44cca87d777bb77ef335863" className="block border rounded-xl shadow" width="1358" height="794" data-path="troubleshooting/images/loading-chat/help.png" />
        </Frame>
      </Step>

      <Step title="Clear all local data">
        1. Click on Clear all local data

        <Frame>
          <img src="https://mintcdn.com/bharatkumarramesh/pggi-ezjDw5_D_Vd/troubleshooting/images/loading-chat/clear-all-data.png?fit=max&auto=format&n=pggi-ezjDw5_D_Vd&q=85&s=1a714e9f2f0f093204292b0e20d6f48d" className="block border rounded-xl shadow" width="1782" height="888" data-path="troubleshooting/images/loading-chat/clear-all-data.png" />
        </Frame>
      </Step>

      <Step title="Close browser > Login">
        After clearing your data, you will be logged out. Please fully close and restart your browser before logging in
      </Step>
    </Steps>
  </Tab>
</Tabs>