> ## Documentation Index
> Fetch the complete documentation index at: https://docs.periskope.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix "Can't use Periskope due to App crashes"

> Guide to fix app crashes across different devices

<Tabs>
  <Tab title=" iOS">
    Periskope app crashes usually occur due to memory allocated to the App.

    <Frame caption="App crash on iOS">
      <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/iOS-crash.png?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=0a185e1e03eaee3b840b607d27900440" className="block border rounded-xl shadow image-container" width="1290" height="2796" data-path="troubleshooting/images/clear-memory/iOS-crash.png" />
    </Frame>

    In this doc, we provide instructions on how to clear data for Periskope on iOS browsers to prevent uninterrupted access to app.

    ## Clear Specific Website Data (periskope.app)

    ### Safari on iOS -

    <Steps>
      <Step title="Go to Settings > Safari.">
        <Frame caption="Settings > Safari on iOS">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/safari-iOS.jpeg?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=109282019a9c9b65bdbff7e64dab7cc6" className="block border rounded-xl shadow image-container" width="1290" height="2640" data-path="troubleshooting/images/clear-memory/safari-iOS.jpeg" />
        </Frame>
      </Step>

      <Step title="Tap Advanced > Website Data.">
        <Frame caption="Safari on iOS > Advanced > Website Data">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/advanced-safari-iOS.jpeg?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=abd08bd4741ecdef6fef255595406ee5" className="block border rounded-xl shadow image-container" width="1290" height="2634" data-path="troubleshooting/images/clear-memory/advanced-safari-iOS.jpeg" />
        </Frame>
      </Step>

      <Step title="Tap Edit at the top-right > Delete periskope.app">
        Remove individual sites by tapping the red minus icon.
        Or scroll down and tap Remove All Website Data to clear all.

        <Frame caption="Safari on iOS > Advanced > Website Data">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/delete-data-safari-iOS.jpeg?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=2a05396d1e1b6727402d5a199c344656" className="block border rounded-xl shadow image-container" width="1290" height="2626" data-path="troubleshooting/images/clear-memory/delete-data-safari-iOS.jpeg" />
        </Frame>
      </Step>
    </Steps>

    ## Clear all website data

    ### Chrome on iOS -

    For chrome, specific website data cannot be removed. So, we'll need to clear all browsing data in case of Periskope App crashes.

    <Steps>
      <Step title="Chrome on iOS">
        1. Open the Chrome app
        2. Tap three-dot menu at bottom-right
        3. Tap **Delete browsing data** from the list

        <Frame caption="">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/settings-chrome-iOS.jpeg?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=3364fa5c5f63de82af8afbbaa6892b90" className="block border rounded-xl shadow image-container" width="1290" height="2662" data-path="troubleshooting/images/clear-memory/settings-chrome-iOS.jpeg" />
        </Frame>
      </Step>

      <Step title="Choose what to delete:">
        Choose the following to clear website data for Periskope -

        1. **Browsing History**
        2. **Cookies, Site Data**
        3. **Cached Images and Files**
        4. Saved Passwords (optional)
        5. Autofill Data (optional)
        6. Tabs (optional)

        <Frame caption="Safari on iOS > Advanced > Website Data">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/browsing-data-chrome-iOS.jpeg?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=e87aab653df089181604a0c641f50d0c" className="block border rounded-xl shadow image-container" width="1290" height="2651" data-path="troubleshooting/images/clear-memory/browsing-data-chrome-iOS.jpeg" />
        </Frame>
      </Step>

      <Step title="Delete browsing data">
        1. Choose time range - All time
        2. Tap **Delete data** and confirm

        <Frame caption="Safari on iOS > Advanced > Website Data">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/delete-data-chrome-iOS.jpeg?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=21c9936727b810ca9ede979337ffeb9e" className="block border rounded-xl shadow image-container" width="1290" height="2643" data-path="troubleshooting/images/clear-memory/delete-data-chrome-iOS.jpeg" />
        </Frame>
      </Step>
    </Steps>
  </Tab>

  <Tab title="🌐 Web">
    In this doc, we'll know how to clear data for periskope on browsers to prevent uninterrupted access to app.

    ## In-app Periskope cache clean

    ### Periskope (console.periskope.app) -

    Clearing data from Periskope

    <Steps>
      <Step title="Periskope > Help❓">
        1. Open Periskope.
        2. In the top menu bar, click **Help❓** button
        3. Click **App slow?** button

        <Frame caption="Periskope > Help > App Slow?">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/app-slow-web.png?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=a1c6325b3171bd4be1e2e983f4f1e6e1" className="block border rounded-xl shadow" width="1289" height="889" data-path="troubleshooting/images/clear-memory/app-slow-web.png" />
        </Frame>
      </Step>

      <Step title="Reset all data">
        1. Click on Reset all data

        <Frame caption="Search periskope.app">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/reset-all-data-web.png?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=a64deb8830d580d397b9b072f6463eae" className="block border rounded-xl shadow" width="680" height="374" data-path="troubleshooting/images/clear-memory/reset-all-data-web.png" />
        </Frame>
      </Step>
    </Steps>

    ## Clear Specific Website Data (periskope.app)

    ### Safari on macOS -

    <Steps>
      <Step title="Safari > Settings">
        1. Open Safari.
        2. In the top menu bar, click Safari > Settings (or Preferences depending on your macOS version).
        3. Go to Privacy Tab
        4. Click **Manage website data** button

        <Frame caption="Settings > Safari on macOS">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/privacy-safari-mac.png?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=ff0cda305a841de4066be41176f4fa0a" className="block border rounded-xl shadow" width="856" height="353" data-path="troubleshooting/images/clear-memory/privacy-safari-mac.png" />
        </Frame>
      </Step>

      <Step title="Manage website data">
        1. Use the search bar to find the specific website (e.g., example.com).
        2. Select the website from the list.
        3. Click Remove (or Remove All if you want to clear all).
        4. Click Done.

        <Frame caption="Search periskope.app">
          <img src="https://mintcdn.com/bharatkumarramesh/X93_c4WCDxVRDKlz/troubleshooting/images/clear-memory/delete-data-safari-mac.png?fit=max&auto=format&n=X93_c4WCDxVRDKlz&q=85&s=35c039be98518d939dcb9a46a63b083f" className="block border rounded-xl shadow" width="646" height="441" data-path="troubleshooting/images/clear-memory/delete-data-safari-mac.png" />
        </Frame>
      </Step>
    </Steps>
  </Tab>
</Tabs>