> ## Documentation Index
> Fetch the complete documentation index at: https://docs.periskope.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspace Metrics

> View and understand message, ticket, and team performance metrics across your Periskope workspace

## Overview

Once you have connected your WhatsApp numbers to Periskope, you can view and understand the metrics on the dashboard.

## Understanding the metrics

Periskope dashboard consists primarily of two sections:

1. **Metrics**: This section consists of the key metrics for your WhatsApp numbers and team.
2. **Connected Phones**: This section lists all the connected WhatsApp numbers. You can see the status of the phone and also perform actions on it.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/connected-dashboard.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=b9b1a3415c53d1284b57bfaa1d6e368d" alt="Step 2" width="2808" height="1654" data-path="features/images/dashboard/connected-dashboard.png" />
</Frame>

The dashboard metrics section provides a summary of the key metrics for your WhatsApp numbers. Here's a quick overview of the metrics:

1. **All Chats**: The total number of chats that the connected WhatsApp number is part of.
2. **Unread Chats** : The total number of chats that are unread by the team members.
3. **Flagged chats**: Total number of chats that are **flagged as important** by AI and team members based on selected days filter.
4. **Tickets**: The number of tickets that are **open** and are **in progress**.
5. **Team**: The number of team members that are online.

To know more about your WhatsApp metrics navigate to the `Analytics` page by clicking the Analytics button on the left hand side of the side panel.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/nLZLyDfnObVs3JXO/features/images/dashboard/analytics-button.png?fit=max&auto=format&n=nLZLyDfnObVs3JXO&q=85&s=aa82c61666b328dbc05ebe5ddda5654a" alt="Step 2" width="630" height="228" data-path="features/images/dashboard/analytics-button.png" />
</Frame>

Metrics are divided into `three sections`:

#### 1. Message metrics 💬

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/message-metrics-dashboard.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=aeffd96d898f2da2285cc449898a47f5" alt="Step 2" width="2366" height="1558" data-path="features/images/dashboard/message-metrics-dashboard.png" />
</Frame>

Message metrics provide insights into your WhatsApp messages of your team. Here's a quick overview of the messages metrics:

1. **Messages statics over the selected time period**:
   * **Active chats**: The total number of unique active chats.
   * **Outgoing messages**: The total number of messages sent by your team members.
   * **Incoming messages**: The total number of messages received by your WhatsApp number(s).
   * **Flagged messages**: The total number of messages that are flagged as important by AI and team members.
   * **Median first response time**: The median time taken by the team to respond to a message.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/overall-message-stats.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=cac98715a2f6527a9585242024d1dabe" alt="Step 2" width="522" height="850" data-path="features/images/dashboard/overall-message-stats.png" />
</Frame>

2. **Message Metrics Overview Graph**:

* Shows the number of flagged, incoming, outgoing and active chats over the selected time and filters applied.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/message-overview-graph.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=e08891269e474f5f2b45228c52b0c26b" alt="Step 2" width="1836" height="824" data-path="features/images/dashboard/message-overview-graph.png" />
</Frame>

3. **Team Message Metrics**:

* Shows you the list of all the members with their active chats, messages sent and flagged responses over the selected time period and filters applied.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/team-message-metrics.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=c8d7462191b05e13e1c8e56ae81eaf6b" alt="Step 2" width="2340" height="612" data-path="features/images/dashboard/team-message-metrics.png" />
</Frame>

<Tip>
  You can filter out data based on your requirements. The default filter is set to Last 7 days with no labels selected.

  <div className="flex ">
    <Frame>
      <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/days-filter.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=688e59bb39fbc3959aae24b642a8adbe" alt="Step 2" width="1244" height="1092" data-path="features/images/dashboard/days-filter.png" />
    </Frame>

    <Frame>
      <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/filter-chats-dropdown.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=6086be0b9a7d1c5a825e064b5a8fb990" alt="Step 2" width="354" height="496" data-path="features/images/dashboard/filter-chats-dropdown.png" />
    </Frame>
  </div>
</Tip>

#### 2. Ticket metrics 🏷️

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/ticket-metrics.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=396522d3ae5822bd55b3b1c4085d99c2" alt="Step 2" width="2532" height="1492" data-path="features/images/dashboard/ticket-metrics.png" />
</Frame>

Ticket metrics provide insights into the performance of your team members using a metric table. Here's a quick overview of the metrics:

1. **Tickets**:
   * **Un-resolved Tickets**: The number of tickets that are open or in progress.
   * **Open Tickets**: The number of tickets that are open and not resolved.
   * **In progress**: The number of tickets that are in the process of being resolved.
   * **Unassigned Tickets**: The number of tickets that are not assigned to any team member.
   * **Average Resolution Time**: The average time taken to resolve/close a ticket.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/tickets-section.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=c33c146b202fb36161fe5656784dacc6" alt="Step 2" width="2366" height="166" data-path="features/images/dashboard/tickets-section.png" />
</Frame>

2. **Tickets Graph History**:
   * Shows the number of tickets created, closed and unresolved over a period of 7 days.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/tickets-graph-history.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=1699aa580dcf64af517d364b86544f6e" alt="Step 2" width="2364" height="832" data-path="features/images/dashboard/tickets-graph-history.png" />
</Frame>

3. **Team Members Tickets Metrics**
   * Shows the number of tickets assigned to each team member and the number of tickets resolved by each team member over the last 7 days.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/team-tickets-metrics.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=dfb1926502c01a9fef8f22ebf43f4e91" alt="Step 2" width="2380" height="794" data-path="features/images/dashboard/team-tickets-metrics.png" />
</Frame>

#### 3. Team analytics 👥

Team metrics provide insights into the performance of your team members using a metric table. Here's a quick overview of the metrics:

1. **Chats assigned**: The total number of chats assigned to a team member.
2. **Messages sent**: The total number of messages sent by a team member.
3. **Open tickets**: The total number of open tickets assigned to a team member.
4. **Responses**: The total number of responses sent to flagged messages by a team member.
5. **Average response time**: The average time taken by a team member to respond to a flagged message.
6. **User uptime**: The total time (in hours) the user was online on the platform.

<Frame>
  <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/team-metrics.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=b2793c715ed64e7cab5703e5f0f00d59" alt="Step 2" width="2386" height="632" data-path="features/images/dashboard/team-metrics.png" />
</Frame>

<Tip>
  You can filter out data based on your requirements. The default filter is set to Last 7 days with no labels selected, you can also filter out by a specific chat/group.

  <div className="flex ">
    <Frame>
      <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/days-filter.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=688e59bb39fbc3959aae24b642a8adbe" alt="Step 2" width="1244" height="1092" data-path="features/images/dashboard/days-filter.png" />
    </Frame>

    <Frame>
      <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/eWtBV2eYIgtIYxbf/features/images/dashboard/filter-chats-dropdown.png?fit=max&auto=format&n=eWtBV2eYIgtIYxbf&q=85&s=6086be0b9a7d1c5a825e064b5a8fb990" alt="Step 2" width="354" height="496" data-path="features/images/dashboard/filter-chats-dropdown.png" />
    </Frame>

    <Frame>
      <img className="block rounded-xl shadow" src="https://mintcdn.com/bharatkumarramesh/IzTgyiP5udfKpAu_/features/images/dashboard/filter-by-chat.png?fit=max&auto=format&n=IzTgyiP5udfKpAu_&q=85&s=7898fbf6ed7b8e2465292e12e7496c1f" alt="Step 2" width="576" height="526" data-path="features/images/dashboard/filter-by-chat.png" />
    </Frame>
  </div>
</Tip>

For any queries or help, reach out to us [here](https://what.sapp.link/periskope)