> ## Documentation Index
> Fetch the complete documentation index at: https://docs.periskope.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick Replies

Does your team find themselves typing out the same responses over and over again? With Quick Replies in Periskope, you can create shortcuts for your most common messages — and send them in seconds.

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## Setting Up a Quick Reply

### 1. Go to Settings → Quick Replies

Go to **Settings** from the left sidebar and click **Quick Replies** under the Organisation section.

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### 2. Create a new Quick Reply

Click **Create Quick Reply** in the top right.

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### 3. Enter a command

Enter a **command** — for example, `/call`. This is the shortcut your team will type in the message box to trigger the quick reply.

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> **Tip:** Keep commands short and memorable — your team will be typing these in the middle of live conversations, so something like `/call`, `/pricing`, or `/refund` works better than something long.

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### 4. Write the message

In the **Compose** section, type the message you want to send. For example:

```text theme={null}
Feel free to book a demo call from here — [your demo link]
```

Once done, click **Save**.

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Your quick reply is now available to every member of your team across all chats.

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## Using a Quick Reply in a Chat

1. Open any chat
2. In the message box, type your command — for example, `/call`
3. The quick reply appears instantly as a suggestion
4. Click it to populate the message box
5. Hit send

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The customer receives your full message — without your team having to type a single word.

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## Best Practices

**Create replies for your most common messages** — Think about what your team types repeatedly every day: demo links, pricing info, refund policies, onboarding steps. Each one is a good candidate for a quick reply.

**Use clear command names** — Make commands intuitive so your team doesn't have to remember obscure shortcuts. `/pricing`, `/demo`, `/support` are all easy to recall.

**Keep messages up to date** — If a link changes or your messaging evolves, go back to Settings → Quick Replies and update the relevant entries so your team is always sending the right thing.

**Train your team** — Make sure everyone knows which quick replies exist and what commands to use. A shared list in your team's internal notes can help.

***