> ## Documentation Index
> Fetch the complete documentation index at: https://docs.periskope.app/llms.txt
> Use this file to discover all available pages before exploring further.

# ticket.deleted

> The `ticket.deleted` webhook is triggered when a ticket is deleted on Periskope.

<ResponseExample>
  ```json The Ticket Object theme={null}
  {
    "chat": {
      "org_id": "2997xx64-89bf-48d3-9a22-b314fxx017e5",
      "org_phone": "91900438XXXX@c.us",
      "chat_id": "919X836X025X090@Xc.us",
      "members": {
          "918527184400@c.us": {
              "org_id": "2997dd64-89bf-48d3-9a22-b314fca017e5",
              "chat_id": "919537851844@c.us",
              "is_admin": true,
              "org_phone": "918527184400@c.us",
              "contact_id": "918527184400@c.us",
              "is_internal": true,
              "contact_name": "Support",
              "contact_color": "#B4876E",
              "contact_image": "https://storage.googleapis.com/periskope-images/2997dd64-89bf-48d3-9a22-b314fca017e5%2F918527184400%40c.us.jpg?timestamp=1737690126280",
              "is_super_admin": true
          },
          "919537851844@c.us": {
              "org_id": "2997dd64-89bf-48d3-9a22-b314fca017e5",
              "chat_id": "919537851844@c.us",
              "is_admin": true,
              "org_phone": "918527184400@c.us",
              "contact_id": "919537851844@c.us",
              "is_internal": false,
              "contact_name": "BK Local1",
              "contact_color": "#B4876E",
              "contact_image": "https://storage.googleapis.com/periskope-images/2997dd64-89bf-48d3-9a22-b314fca017e5%2F919537851844%40c.us.jpg?timestamp=1737689973340",
              "is_super_admin": true
          }
      },
      "is_muted": false,
      "chat_name": "Demo Chat",
      "chat_type": "chat",
      "chat_image": "/storage/image.jpeg",
      "created_at": "2025-01-26T02:30:50+00:00",
      "chat_labels": "label1, label2",
      "invite_link": "https://chat.whatsapp.com/invite/BZcwk7oCxxVIhExxxcmKxN"
      "custom_properties": {
        "Property1": "opXtion1",
        "Property2": "opXtion1",
        "Property3": "opXtion1"
      },
      "group_description": null
    },
    "message": {
      "body": "hello",
      "chat_id": "X919836025090@c.us",
      "org_phone": "X91900438XXXX@c.us",
      "timestamp": "2024-05-13T17:27:15+00:00",
      "media_path": "/path/to/media",
      "message_id": "true_91983602XXXX@c.us_3EB0DAB631F7E58XXXXE0C",
      "sender_name": "Periskope Central",
      "performed_by": "demo@email.com",
      "sender_phone": "91900438XXXX"
    },
    "ticket": {
      "org_id": "2997xx64-89bf-48d3-9a22-b314fxx017e5",
      "status": "open",
      "subject": "Sample Ticket Subject",
      "assignee": "assignee@example.com",
      "due_date": "2024-06-15T12:00:00+00:00",
      "priority": 2,
      "closed_at": "2024-06-14T12:00:00+00:00",
      "closed_by": "closedby@example.com",
      "raised_by": "raisedby@example.com",
      "ticket_id": "TICKET-12345",
      "created_at": "2024-05-24T08:30:00+00:00",
      "is_deleted": false,
      "assigned_by": "manager@example.com",
      "ticket_labels": "label1, label2",
      "quoted_message_id": "3EB0DAB631F7E580EAAE0C"
      "ticket_custom_properties": {
            "property-1": "value-1",
            "property-2": "value-2",
            "property-3": "value-3"
        },
      "first_assigned_at" : null
    },
    "attached_messages": [{
      "body": "hello",
      "chat_id": "X919836025090@c.us",
      "org_phone": "X91900438XXXX@c.us",
      "timestamp": "2024-05-13T17:27:15+00:00",
      "media_path": "/path/to/media",
      "message_id": "true_91983602XXXX@c.us_3EB0DAB631F7E58XXXXE0C",
      "sender_name": "Periskope Central",
      "performed_by": "demo@email.com",
      "sender_phone": "91900438XXXX"
    },{
      "body": "attached message 1",
      "chat_id": "X919836025090@c.us",
      "org_phone": "X91900438XXXX@c.us",
      "timestamp": "2024-05-13T17:27:15+00:00",
      "media_path": "/path/to/media",
      "message_id": "true_91983602XXXX@c.us_3EB0DAB631F7E58XXXXE0C",
      "sender_name": "Periskope Central",
      "performed_by": "demo@email.com",
      "sender_phone": "91900438XXXX"
    }]
  }
  ```
</ResponseExample>

Refer [Ticket](/api-reference/objects/the-ticket-info-object) object to find more details about `ticket info object`.

<RequestExample>
  ```ts Node.js theme={null}
  import { PeriskopeApi } from '@periskope/periskope-client';

  const client = new PeriskopeApi({
    authToken: 'YOUR_API_KEY',
    phone: 'YOUR_PHONE_NUMBER', // e.g., '919876543210'
  });

  client.on('ticket.deleted', (data) => {
    console.log(data);
  });
  ```
</RequestExample>

### Event structure 📦

You'll be receiving the data in the following format:

```json theme={null}
{
  "event": "<event-type>",
  "data": "<event-data>", // complete data object as mentioned in Objects section
  "org_id": "<your-organisation-id>",
  "timestamp": "<timestamp>" // timestamp of the event creation
}
```